Customer Survey

Your complete satisfaction is as important to us as our goal is to become your "Mortgage Lender for Life." We would greatly appreciate the time spent to answer the following questions so that we can continue to strive for mortgage perfection.

Thank You!

1.	Was your application originated and processed in a timely manner?
2.	Did you receive your commitment on time?
3.	Were all your questions properly answered?
4.	Were you satisfied with your rate and terms?
5.	Was your processor helpful and courteous?
6.	Were your phone calls handled properly?
7.	Was your loan officer knowledgeable?
8.	Your Loan Officer:
9.	Was your closing straightforward and on time?
10.	Would you recommend us to friends and family?
11.	Did you like our web site?
12.	If you answered No to any of the above questions please explain in the box below. List the question number first followed by your suggestions so that we may address any issues to better serve you and all other customers in the future.

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EQUAL HOUSING LENDER
Massachusetts Licensed Lender #MC0136

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